the shift supervisor will direct the day-to-day operations of the facility and oversee the customer and staff experience during their shifts. shift supervisors will also be responsible for the training and leadership of a group of general staff members assigned. candidates must be supremely organised, detail oriented, and eager to work in a fast-paced environment. strong leadership and interpersonal communication skills are vital.
the ideal candidate is a proactive self-starter who demonstrates the ability to think critically and independently.  we’re not interested in giving out checklists and micromanaging.  we believe the best way to produce quality work and happy employees is by empowering creative, passionate people to use their brains, make decisions, and have a meaningful impact.



  • maintain + uphold all company policies
  • oversee an environment that rigorously supports safety protocols and emphasizes the
  • safety of customers + employees
  • perform customer service + transactions from the front desk
  • supervise front desk + manage front desk and general staff
  • direct day to day operations
  • resolve member and customer related issues
  • assume the role as the responsible manager in absence of management
  • oversee the training + performance of assigned staff team
  • flexibility to work events + general belay when needed


  • previous management experience climbing/fitness/service industries
  • detailed understanding of general rock climbing gym operations + activities
  • high proficiency in rock gym pro or similar software
  • proficiency in windows and ms office software
  • technical climbing knowledge
  • belay certification at beta climbing + fitness
  • ability to make decisions to manage risk + respond to emergency situations
  • assist staff with general maintenance of the facility - assist route setting + cleaning


  • full-time or part-time position
  • flexibility to work evenings, weekends and special events
  • must become an active and engaged member of the local climbing community and a mentor to junior staff
  • must be reliable, professional and enthusiastic about taking a leadership role in shaping
  • the culture and community of a new climbing facility